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Posted Help Desk Attitude, IT Customer Service on Monday, February 20th, 2006.
Informal “rules” to make MashupCamp more constructive are pictured on the ZDNet’s article Around the MashupCamp fire. I love their “Law of Two Feet” …the basic priciple being to “learn, contribute, or move on to something new”. It’s simple advice that can help keep any IT department, Help Desk, or development team focused and productive.
Stupid jokes and viral videos aside, developers and IT staff spend a lot of time rethinking the “best” ways to solve the 20+/- similar problems. Each time slight differences in the exact situation (often vendor- or service provider-related) and resources available force you to put in so much extra effort. Just an informal posting of this rule on the intranet, code repository, and in conference rooms would server as an excellent reminder to keep things constructive. Taken one step further with the support of management and the concept to learn, contribute, or move on could help even the most junior staff members to gracefully refocus a discussion if starts a too frequent death-dive into a gripe-fest.
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